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Bhutan Observer
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What really is giving service?
Ap Tsara, May 12, 2013
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Wai! It is good to see G4S personnel executing their duties sincerely. In a society where people are so laid-back, those who go about their tasks sincerely deserve appreciation. But there is a difference between being rude and being sincere. We cannot confuse the two. You can be sincere in your work and yet be polite. That is what G4S personnel at JDWNRH must learn.

No one visits hospitals to have a nice time. We go to hospital either because we are sick ourselves or we have someone we know who is confined to bed whom we must console and give a few words of encouragement. We live in a society where we do not fail to visit friends and relatives who are seriously ill with a you-will-get-well-soon intention.

But when you are refused entry to the ward to visit a sick acquaintance with a rude reproach it doesn’t feel good. It doesn’t look right. When the guard slams the door on your face it excites anger. The guards could refuse entry and strictly follow the rules as mandated but with politeness. Who says we cannot be both polite and firm?

Or they could give some time, say ten minutes, after which the visitor is made to leave. That looks proper and human. The guards shouting away with no regard to your requests as though you have been his sworn enemy for years looks so primitive and inhuman. A hospital is a place that cures illnesses, not a place that people leave feeling ill.

All of us are humans. More so, we are living in a country that values happiness above everything. If you have to happy at the end of the day, you have to make others happy. Or is it a wrong logic?

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